Frequently Ask Questions.....

How do I get a rate quote?

For a competitive rate quote please call us (310) 227-2400  
or email us, we respond within 30 min. info@imaginevideo.net
We offer volume tape discounts.

What is the standard turnaround time?

Most orders are completed in 24-48 hours. Rush service is available.

What Video Formats do you support?

Digital Betacam, Betacam SP, Betacam SX, MPEG IMX, HDCAM, HDCAM SR,
DVCPRO HD, DVCAM, HDV, Mini DV, 3/4" U-Matic, Digibeta, VHS, Hi8, D1, D2,
1/2" + 1" open Helical reels.

Do you support tapes in both NTSC and PAL?

NTSC all formats. 
PAL, Digital Betacam, DVCAM, Betacam SP, SX, MPEG IMX, HDCAM, HDCAM SR
HDV, DVCPRO HD Mini-DV & VHS, Digibeta, 1” Beta SP. 
PAL transfers incur additional fees. 

Which output file formats are available?

ProRes 422HQ, ProRes 422LT, DVCPRO, H264, MP4, MPEG2, AVI, Quicktime,
10bit Uncompressed, Avid DNxHD. All codecs supported.

How does SD to HD Up-Scaling work?

We use a professional broadcast quality realtime, optical hardware encoder
from Teranex. The encoder uses sub pixel processing to convert the SD signal to a
HD 1920X1080p ProRes 422HQ or 10bit uncompressed file. The quality is amazing.
Please inquire to view sample transfers for comparison.

Which type of hard drive do I need?

For HD captures, we suggest a Thunderbolt type drive from G-Tech, or LaCie.
For SD captures, either a Thunderbolt, or USB 3.0 desktop (7200rpm) drive.
We can also capture to our servers, and copy the files to a portable drive.
( Additional copy / transfer fees may apply)

How large are the ProRes 422HQ digital files?

HD = 97GB per hour (HDCAM, HDCAM SR, HDV, DVCPRO HD) 
SD = 36GB per hour (Digital Betacam, BetaSP, DVCAM ,Mini-DV, HI8, VHS, 3/4" U-Matic)
(Quicktime, H.264, MP4 files are also available, which are much smaller in file size.)

Do you have a rush service?

Yes, Same day and next day service. Please call us for availability.

Do you repair broken video tapes?

Yes, we can splice and repair damaged tapes. Repair charge is $30

What form of payment do you accept ?

Check, Cash and Credit Cards via Square / Paypal +3% CC fee.
(Credit cards that are not present (phone orders) incur a 3.5% fee)
We have a $200 minimum on video digitizing projects.

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