Frequently Ask Questions.....

How do I get a rate quote?

For a competitive rate quote please call us (310) 227-2400  
or email us, we respond within 30 min.
We offer volume tape discounts.

What is the standard turnaround time?

Most orders are completed in 24-48 hours. Rush service is available.

What Video Formats do you support?

Digital Betacam, Betacam SP, Betacam SX, MPEG IMX, HDCAM, HDCAM SR,
DVCPRO HD, DVCAM, HDV, Mini DV, 3/4" U-Matic, Digibeta, VHS, Hi8, D1, D2,
1/2" + 1" open Helical reels.

Do you support tapes in both NTSC and PAL?

NTSC all formats. 
PAL, Digital Betacam, DVCAM, Betacam SP, SX, MPEG IMX, HDCAM, HDCAM SR
HDV, DVCPRO HD Mini-DV & VHS. PAL transfers incur additional fees. 

Which output file formats are available?

ProRes 422HQ, ProRes 422LT, DVCPRO, H264, MP4, MPEG2, AVI, Quicktime,
10bit Uncompressed, Avid DNxHD. All codecs supported.

Which type of hard drive do I need?

For HD captures, we suggest a Thunderbolt type drive from G-Tech, or LaCie.
For SD captures, either a Thunderbolt, or USB 3.0 desktop (7200rpm) drive.
We can also capture to our servers, and copy the files to a portable drive.
( Additional copy / transfer fees may apply)

How large are the ProRes 422HQ digital files?

HD = 97GB per hour (HDCAM, HDV, DVCPRO HD) 
SD = 28GB per hour (Digital Betacam, BetaSP, DVCAM ,Mini-DV, HI8, VHS, 3/4" U-Matic)
(Quicktime, H.264, MP4 files are also available, which are much smaller in file size.)

Do you have a rush service?

Yes, Same day and next day service.

Do you repair broken video tapes?

Yes, we can splice and repair damaged tapes. Repair charge is $30

What form of payment do you accept ?

Check, Cash and Credit Cards via Square / Paypal +3% CC fee.
(Credit cards that are not present (phone orders) incur a 3.5% fee)
We have a $200 minimum on video digitizing projects.

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